Returns & Refunds
RETURNS
We want you to be happy with your Palada.
Unused products may be returned within 30 days of delivery. To be eligible for a return, the product must be unused and in its original condition and packaging.
Customers are responsible for the cost of return shipping. Original shipping charges are non-refundable.
DAMAGED OR DEFECTIVE PRODUCTS
If your Palada arrives damaged or defective, please contact us within 14 days of delivery at support@thepalada.com.
Please include your order information and, if possible, photos showing the damage or defect so we can help resolve the issue.
EXCHANGES
We do not currently offer exchanges.
HOW TO START A RETURN
Before sending a product back, contact us at:
Please include your order information and reason for the return. We will provide instructions for returning the product.
REFUNDS
Once the returned product has been received and inspected, an approved refund will be issued to the original payment method.
Original shipping charges are non-refundable.